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24 Mar 2014

So, finally you too want to stand in the queue of vendors, who are reaping the business benefits deploying live customer service chat in their websites. Although, live support itself makes your business tasks easier and faster but selecting the right service is certainly a hard nut to crack.

You should be wise enough to invest money on outsourcing a quality live support service which could give you a competitive edge in this steep market competition. Here are few things which you must consider to make the right decision.

Check for the Online Reviews

While searching for live support providing company, you should go for the online reviews, because this is what provides you a true picture of the story. By visiting authentic websites with review, you can easily get to know about the pros and cons of a particular live chat support. You can even get a comparative analysis of different competitors in the market. Moreover, you can go to the websites of live chat service providing companies, read out their features, price and other specifications. Moreover, the blog posts and articles can also give you a deeper insight to the online support service of a company. Additionally, you can also go to the social media page of a company to check the views, comments and suggestions about their live support service.

Check the live chat software of Outsourced Company

The quality and features of live chat software play a significant role in making an online service effective. You need to check, which live chat software, a particular company is using, what are its basic features. Is it offering maximum customization? Does it run on all kinds of web browsers?  You can also go for the reviews of their live chat software and make a comparison between the features and the prices of different software.

Is the Company Offering a Trail Period?

If the live chat support providing company is offering a trial period, you should keep it on your list because you have the chance to ‘test and pay’.

Are you getting what you would pay for?

Once you have decided to purchase, make sure the price you are going to pay for particular online support service, is worth the cost.

You need to outsource a live chat service while keeping quality, features and price in view.  


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