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22 May 2014

The biggest reason for vendors to install live chat software in their e-commerce websites is to ease the online shopping experience. The innovative online support channel has duly flourished the online retailing to a greater extent.  Remarkably shifting an e-commerce website to virtual e store, live chat support has gained a faster popularity in the online business world.

It is certainly the customers’ positive response towards live chat that has given it a due place in the market.  There are various reasons for customers’ fast acceptance of live chat support as it has helped them getting connected to the real chat persons while shopping online.

Here are some common views from all the customers....

09 May 2014

A cheat sheet is a set of guidelines, made to assist the operators while interacting with a customer. In order to maintain the quality of the performance and to make sure that the operators are providing a top class performance, a manual of etiquettes and mannerisms must be given to them.

The mannerism and the etiquettes of the operators while conversing with the customers, play a vital role in live chat support. It is important that a professional attitude is adopted by the chat agents and customers are dealt in the best possible way. A business can only be successful, if its customers are treated nicely; your operators hold a huge responsibility in this regard, as it is their behavior that...

30 Apr 2014

Live chat support is perhaps the most convenient channel of customer service. Not only does it provide customers an efficient mode of communication, but also ensures customer loyalty, increased sales and greater revenue. Here we have discussed that why it is essential for you to include live chat in your business plan.

Customer service is a very important area of any business. This field deals with customers’ issues and complaints along with assisting them while making a transaction or a purchase. Since it is focused on dealing with the customers, it is quite a delicate area and needs a lot of consideration. While devising your business plan, it is important that you pay special attention on...

25 Apr 2014

To be one of the best live chat support companies, not only you need to focus on the quality of the software but also the techniques you use while delivering an online service. By learning some basic tricks and lessons, you can stand out among the top live chat service providers. This article describes in detail, the basic lessons you should learn, in order to make a mark in the online business world. 

Today, almost every entrepreneur is familiar with the importance of providing live chat support on an e-commerce website, because over the past few years, there has been a tremendous increase in the number of live chat service companies.

Many of the best live chat service companies, who...

23 Apr 2014

For online vendors, Easter comes as a long money spinning season because on this special occasion, customers get a plenty of things to buy to celebrate the event. From online boutiques to toy shops, there is seen a great customers’ load everywhere in the online shops. However, just getting visitors’ load is not the ultimate guarantee that you are going to get the sales accordingly.

To get the potential client converted into real buyers, you need to go an extra mile in your sales and customer service strategies. The best option is to have live chat support incorporated in your e-commerce website.

Proactive Interaction

Waiting for customers to approach you is no longer a good strategy because...

24 Mar 2014

So, finally you too want to stand in the queue of vendors, who are reaping the business benefits deploying live customer service chat in their websites. Although, live support itself makes your business tasks easier and faster but selecting the right service is certainly a hard nut to crack.

You should be wise enough to invest money on outsourcing a quality live support service which could give you a competitive edge in this steep market competition. Here are few things which you must consider to make the right decision.

Check for the Online Reviews

While searching for live support providing company, you should go for the online reviews, because this is what provides you a true picture of the story....