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07 Nov 2014

Why is that important for businesses and companies to improve their first call resolution rate? Usually, the companies, which are good at resolving their customers’ issues, have a positive reputation in the market. Moreover, the high FCR rate also endorses company’s customer-centric approach. Undoubtedly, your customer service policies, the use of customer support tools and the abilities of your CSRs has a direct effect on the provision of a top class service but one thing that stands above all is live chat software.

Let us get into some detail about how this business tool has helped online vendors to improve their customer service standard.

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