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09 Jul 2014

Live chat support is an amazing technology, with advantages that surpass the amount of money invested on it. It makes communication easy, helps increasing sales and earns customer loyalty. However, like every other technology, this too only works if used correctly. Sometimes, though not intentionally, you might be committing mistakes that would produce opposite results due to mistakes that instead of earning customer loyalty lead to failure and dissatisfaction. Take a look at the performance of your live chat operators and see if they are committing mistakes like:

Responding late

Live chat is all about speed. The faster your service is, the better it will be in terms of results. Most of the times, the...