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24 Jul 2015

In the contemporary business world, live chat serves more than a buzzword but still there are some firms and organizations which are not taking the edge of this magical tool. However, to compete in this crowded online market, every entrepreneur has to incorporate it in an ecommerce website. Here are following signs which indicate that your website needs to incorporate chat software.

1.      When the Bounce Rate on your Website Increases

Increased bounce rate indicates an alarming situation for an ecommerce website because if not controlled it can ultimately cause a business to collapse. The best and fastest remedy of this dangerous situation is to incorporate live chat software in an ecommerce website...



22 Jun 2015

To facilitate ticket selling process for your cinema, you must provide online service that too through live chat software as it allows you to multitask without letting the speed and quality of you service down.

As compared to a brick and mortar store, an online business is not as privileged to come in face-to-face contact with its clients, so having a closer look on their activities becomes difficult. In such a situation an online business vendor needs a real-time monitoring to get more control over its business.

The methods and tools which you use for real-time monitoring are important. Make sure the techniques and tools you use are reliable enough to provide you accurate and real-time results. These days, most of the entrepreneurs are taking the edge of live chat software that enables them to have a closer look ofvisitors’ activities on their websites.

Here is how this chat application empowers online...



17 Mar 2015

Ups and downs are different stages, which every business especially a startup faces but for becoming a successful entrepreneur, you must strive to keep your repute intact. An entrepreneur’s every effort from marketing to advertising and customer service is meant to get more customers and sales. Sometimes despite doing all, a business starts losing customers and the most probable reasons of which are given as follows.

Internet has reached almost every corner of the world. Today, not only individuals but also businesses across the globe are reaping the benefits of online platforms in different ways.

If you are a businessperson, you must know the significance of providing an outshining customer experience to maintain and gradually increase your clientele. Customers are your key stakeholders, and this indeed is a rational reason for which you need to keep them satisfied all the time.

Your business website, where on one hand should provide all the required utilities and information to your customers, must not miss providing live chat support to your clients. It may seem an invaluable idea apparently, but let me tell...



27 Nov 2014

What is the value of customer service for an online business? Today, customer service is given the core value by online businesses because this has a direct impact on the success and failure of a business.

A business with a high-quality customer support not only earns a good reputation in the market but also gets a boost in its overall conversion rate and sales. This is the reason why today, the online businesses are utilizing all of their efforts and resources to serve their customers in the best possible ways. Here are some modern customer service trends and the ways using which online businesses can easily follow them.

Be Proactive

In this fast-paced world, where you have to face hundreds of...



07 Nov 2014

Why is that important for businesses and companies to improve their first call resolution rate? Usually, the companies, which are good at resolving their customers’ issues, have a positive reputation in the market. Moreover, the high FCR rate also endorses company’s customer-centric approach. Undoubtedly, your customer service policies, the use of customer support tools and the abilities of your CSRs has a direct effect on the provision of a top class service but one thing that stands above all is live chat software.

Let us get into some detail about how this business tool has helped online vendors to improve their customer service standard.

Seamless Conversation

The first condition to resolve your...



30 Sep 2014

Undoubtedly, for its high functionality and umpteenth benefits, live chat is being used as a primary support channel for most of the e-business entrepreneurs but the biggest reason is the customers’ high demand for this support channel.

According to Forester research, 44% of the customers revealed that getting answers to their questions in the middle of a purchase process is the best feature an e-commerce website can offer. For a website delivering on-the-spot and real-time assistance is only possible through live chat because sending personalized emails and making individual calls, has never been a feasible option for various reasons.

Since the businesses today are using a customer-centric...



15 Sep 2014

All the business ideas do not get a real implementation for one reason or the other. Some of the thoughts just remain closed in the box because apparently their implementation seems impossible. Can an entrepreneur running an e-business think of getting the same or more privileges, which an owner of brick and mortar store get while dealing with the online customers? Apparently this is something impossible to achieve for the online vendors because they cannot see their customers behind the curtain. The lack of real-time connectivity makes it difficult for them to read out their clients’ minds.

However, the situation has changed to a greater extent, now with the arrival of new business tools and technologies;...



11 Sep 2014

Undoubtedly, the quality of the product or service, you are selling in the market, plays a key role in the success as well as the failure of a business but one fact that is common for all kinds of businesses is, ‘the customer service’ because this is what a potential buyer experiences about a company at first.

If you want to get a competitive edge in the jam-packed market, you must understand the difference between ‘customer service’ and the quality customer service.

Here are some important facts about quality customer support.


·         According to a market survey 82% consumers are likely to make repeat purchases from a company after receiving a high-standard customer experience. An online...