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22 May 2014

The biggest reason for vendors to install live chat software in their e-commerce websites is to ease the online shopping experience. The innovative online support channel has duly flourished the online retailing to a greater extent.  Remarkably shifting an e-commerce website to virtual e store, live chat support has gained a faster popularity in the online business world.

It is certainly the customers’ positive response towards live chat that has given it a due place in the market.  There are various reasons for customers’ fast acceptance of live chat support as it has helped them getting connected to the real chat persons while shopping online.

Here are some common views from all the customers....



09 May 2014

A cheat sheet is a set of guidelines, made to assist the operators while interacting with a customer. In order to maintain the quality of the performance and to make sure that the operators are providing a top class performance, a manual of etiquettes and mannerisms must be given to them.

The mannerism and the etiquettes of the operators while conversing with the customers, play a vital role in live chat support. It is important that a professional attitude is adopted by the chat agents and customers are dealt in the best possible way. A business can only be successful, if its customers are treated nicely; your operators hold a huge responsibility in this regard, as it is their behavior that...