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24 Jul 2015

In the contemporary business world, live chat serves more than a buzzword but still there are some firms and organizations which are not taking the edge of this magical tool. However, to compete in this crowded online market, every entrepreneur has to incorporate it in an ecommerce website. Here are following signs which indicate that your website needs to incorporate chat software.

1.      When the Bounce Rate on your Website Increases

Increased bounce rate indicates an alarming situation for an ecommerce website because if not controlled it can ultimately cause a business to collapse. The best and fastest remedy of this dangerous situation is to incorporate live chat software in an ecommerce website...



19 May 2015

As compared to a brick and mortar store, an online business is not as privileged to come in face-to-face contact with its clients, so having a closer look on their activities becomes difficult. In such a situation an online business vendor needs a real-time monitoring to get more control over its business.

The methods and tools which you use for real-time monitoring are important. Make sure the techniques and tools you use are reliable enough to provide you accurate and real-time results. These days, most of the entrepreneurs are taking the edge of live chat software that enables them to have a closer look ofvisitors’ activities on their websites.

Here is how this chat application empowers online...



17 Mar 2015

Ups and downs are different stages, which every business especially a startup faces but for becoming a successful entrepreneur, you must strive to keep your repute intact. An entrepreneur’s every effort from marketing to advertising and customer service is meant to get more customers and sales. Sometimes despite doing all, a business starts losing customers and the most probable reasons of which are given as follows.

Flexible customer support service is something that no business can afford to overrule if it aims to remain a ‘going concern’ in the longer run. In order to stay loyal to your business, your customers expect a value-adding return from you, and to sustain that loyalty you need to cater to them even if you have to go the extra mile.

Though, your products or services should be strong enough to maintain long-term bonding between customers and your business, embarking on a live chat service though your business website is likely to bolster that connection.

Let’s skim through some of the benefits that the provision of real-time chat support can bring forth.

Live Chat Enhances Customer...



08 Dec 2014

Internet has reached almost every corner of the world. Today, not only individuals but also businesses across the globe are reaping the benefits of online platforms in different ways.

If you are a businessperson, you must know the significance of providing an outshining customer experience to maintain and gradually increase your clientele. Customers are your key stakeholders, and this indeed is a rational reason for which you need to keep them satisfied all the time.

Your business website, where on one hand should provide all the required utilities and information to your customers, must not miss providing live chat support to your clients. It may seem an invaluable idea apparently, but let me tell...



27 Nov 2014

What is the value of customer service for an online business? Today, customer service is given the core value by online businesses because this has a direct impact on the success and failure of a business.

A business with a high-quality customer support not only earns a good reputation in the market but also gets a boost in its overall conversion rate and sales. This is the reason why today, the online businesses are utilizing all of their efforts and resources to serve their customers in the best possible ways. Here are some modern customer service trends and the ways using which online businesses can easily follow them.

Be Proactive

In this fast-paced world, where you have to face hundreds of...



14 Nov 2014

Like every other sector, technology does affect the online business. The progress in the information technology has inculcated major changes in the world of e-commerce. Everything in the online business world from advertising to marketing, customer service and sales, has changed on the whole.


Now, online businesses are not much reliant on the ads; instead to convince a customer there is a need to give some prior practical demonstration of what a customer sells. Businesses do not need to run expensive marketing campaigns; instead the social media marketing has made it much easier for the entrepreneurs to reach out to the international market in a relatively shorter time span.

The...



07 Nov 2014

Why is that important for businesses and companies to improve their first call resolution rate? Usually, the companies, which are good at resolving their customers’ issues, have a positive reputation in the market. Moreover, the high FCR rate also endorses company’s customer-centric approach. Undoubtedly, your customer service policies, the use of customer support tools and the abilities of your CSRs has a direct effect on the provision of a top class service but one thing that stands above all is live chat software.

Let us get into some detail about how this business tool has helped online vendors to improve their customer service standard.

Seamless Conversation

The first condition to resolve your...



27 Oct 2014

Why online businesses today are focusing more on promoting their businesses on the social media? It is an obvious fact that social networking sites provide fastest and highly economical ways of promoting an online business. People from across the globe can connect and interact with each other and so is the case with online businesses. On a short note, the social network serves as a global online platform where different people get connected to each other.

Thus, taking the edge of such platforms, the online businesses can cut down their overheads which they spend on traditional advertising and marketing. For such amazing benefits, online businesses have to look for the ways through which they could make the...



21 Oct 2014

If you have decided to upgrade your online service then certainly there is no better option than incorporating live chat support in your website. It is evident from the different market results and surveys that there has been a continuous rise in the usage of this technology because it has proved beneficial for both – the online entrepreneurs as well as for the customers.


For its unlimited benefits and useful features, it has become a part and parcel of e-commerce websites. Being a new user of the live chat technology, you need to keep some key points in view before launching it.

·       1: Make sure you have chosen the right live chat software that not only...