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24 Jul 2015

In the contemporary business world, live chat serves more than a buzzword but still there are some firms and organizations which are not taking the edge of this magical tool. However, to compete in this crowded online market, every entrepreneur has to incorporate it in an ecommerce website. Here are following signs which indicate that your website needs to incorporate chat software.

1.      When the Bounce Rate on your Website Increases

Increased bounce rate indicates an alarming situation for an ecommerce website because if not controlled it can ultimately cause a business to collapse. The best and fastest remedy of this dangerous situation is to incorporate live chat software in an ecommerce website...



17 Dec 2014

Flexible customer support service is something that no business can afford to overrule if it aims to remain a ‘going concern’ in the longer run. In order to stay loyal to your business, your customers expect a value-adding return from you, and to sustain that loyalty you need to cater to them even if you have to go the extra mile.

Though, your products or services should be strong enough to maintain long-term bonding between customers and your business, embarking on a live chat service though your business website is likely to bolster that connection.

Let’s skim through some of the benefits that the provision of real-time chat support can bring forth.

Live Chat Enhances Customer...



08 Dec 2014

Internet has reached almost every corner of the world. Today, not only individuals but also businesses across the globe are reaping the benefits of online platforms in different ways.

If you are a businessperson, you must know the significance of providing an outshining customer experience to maintain and gradually increase your clientele. Customers are your key stakeholders, and this indeed is a rational reason for which you need to keep them satisfied all the time.

Your business website, where on one hand should provide all the required utilities and information to your customers, must not miss providing live chat support to your clients. It may seem an invaluable idea apparently, but let me tell...



27 Nov 2014

What is the value of customer service for an online business? Today, customer service is given the core value by online businesses because this has a direct impact on the success and failure of a business.

A business with a high-quality customer support not only earns a good reputation in the market but also gets a boost in its overall conversion rate and sales. This is the reason why today, the online businesses are utilizing all of their efforts and resources to serve their customers in the best possible ways. Here are some modern customer service trends and the ways using which online businesses can easily follow them.

Be Proactive

In this fast-paced world, where you have to face hundreds of...



14 Nov 2014

Like every other sector, technology does affect the online business. The progress in the information technology has inculcated major changes in the world of e-commerce. Everything in the online business world from advertising to marketing, customer service and sales, has changed on the whole.


Now, online businesses are not much reliant on the ads; instead to convince a customer there is a need to give some prior practical demonstration of what a customer sells. Businesses do not need to run expensive marketing campaigns; instead the social media marketing has made it much easier for the entrepreneurs to reach out to the international market in a relatively shorter time span.

The...



27 Oct 2014

Why online businesses today are focusing more on promoting their businesses on the social media? It is an obvious fact that social networking sites provide fastest and highly economical ways of promoting an online business. People from across the globe can connect and interact with each other and so is the case with online businesses. On a short note, the social network serves as a global online platform where different people get connected to each other.

Thus, taking the edge of such platforms, the online businesses can cut down their overheads which they spend on traditional advertising and marketing. For such amazing benefits, online businesses have to look for the ways through which they could make the...



21 Oct 2014

If you have decided to upgrade your online service then certainly there is no better option than incorporating live chat support in your website. It is evident from the different market results and surveys that there has been a continuous rise in the usage of this technology because it has proved beneficial for both – the online entrepreneurs as well as for the customers.


For its unlimited benefits and useful features, it has become a part and parcel of e-commerce websites. Being a new user of the live chat technology, you need to keep some key points in view before launching it.

·       1: Make sure you have chosen the right live chat software that not only...



15 Sep 2014

All the business ideas do not get a real implementation for one reason or the other. Some of the thoughts just remain closed in the box because apparently their implementation seems impossible. Can an entrepreneur running an e-business think of getting the same or more privileges, which an owner of brick and mortar store get while dealing with the online customers? Apparently this is something impossible to achieve for the online vendors because they cannot see their customers behind the curtain. The lack of real-time connectivity makes it difficult for them to read out their clients’ minds.

However, the situation has changed to a greater extent, now with the arrival of new business tools and technologies;...



11 Sep 2014

Undoubtedly, the quality of the product or service, you are selling in the market, plays a key role in the success as well as the failure of a business but one fact that is common for all kinds of businesses is, ‘the customer service’ because this is what a potential buyer experiences about a company at first.

If you want to get a competitive edge in the jam-packed market, you must understand the difference between ‘customer service’ and the quality customer service.

Here are some important facts about quality customer support.


·         According to a market survey 82% consumers are likely to make repeat purchases from a company after receiving a high-standard customer experience. An online...



09 Jul 2014

Live chat support is an amazing technology, with advantages that surpass the amount of money invested on it. It makes communication easy, helps increasing sales and earns customer loyalty. However, like every other technology, this too only works if used correctly. Sometimes, though not intentionally, you might be committing mistakes that would produce opposite results due to mistakes that instead of earning customer loyalty lead to failure and dissatisfaction. Take a look at the performance of your live chat operators and see if they are committing mistakes like:

Responding late

Live chat is all about speed. The faster your service is, the better it will be in terms of results. Most of the times, the...